| Introduction
Under the guidance of Professors David
Kirsh and Aaron Cicourel, I participated in UC San Diego's
Cognitive Science Honors Program where I experienced all aspects
of leading a research project. In my Honors Research Project
entitled “Understanding
Office Ecologies,” I collaborated with Shailendra
Rao to establish the empirical factors necessary to place
our office worker subjects on a continuum from “Neat”
to “Scruffy.”
Background
In order to better understand offices and how people inhabit
those spaces, we conducted with a literature review starting
with David Kirsh's "Context of Work" and Thomas
Malone's "How Do People Organize Their Desks?" These
two works proved to be invaluable when trying to enumerate
the many types of possible things that can occur in an office.
Methods
After long discussions and iterations of how to collect the
most useful data, we decided that videotaping our participants
would prove to be the most beneficial. Before videotaping
though, we conducted an office tour. This was a preliminary
contextual interview of the participant in her office that
would give us insight into the intricate details of her daily
work. We then proceeded to setup 2 video cameras on the ceilings
of our participants' office, one wide angle lens to record
the global occurrences of the office, and one camera to record
what happens in the "high traffic" areas of their
desks. Each participant was recorded 5 times spread out over
2 weeks to give them a break from being recorded. After each
recording, we interviewed the participant about that day's
work to help us undertsand what occurred in the video for
that day.
Data Analysis
In order to provide more backup for our conclusions, we wanted
to support our qualitative findings (gathered from interviews
and observations) with a quantitative measure. In order to
get quantitative data, we had to enumerate all of the possible
actions that can occur in an office. These consisted of different
types of filing, different types of piling, trashing, number
of interruptions, number of layers created, and more. We then
had to sift through all 80 hours of recorded video and count
each and every time one of those actions happens. From these
numbers, we initiated the creation of a measurable distinction
between “Neats” and “Scruffies.”
Results
We noticed that a “Neat” files away paper and
accesses files significantly more times than a “Scruffy.”
On the other hand, the number of times a “Scruffy”
engages in an activity of piling such as creating a pile,
moving a pile, or adding a layer greatly exceeds that of a
“Neat.” In fact, our "Neat" participant
avoided adding layers and subsequently created new surfaces
for a pile, such as her lap. Our "Scruffy" also
used sticky notes significantly more often than our "Neat."
Lastly, on average our "Scruffy" had twice as many
tasks open at once than out "Neat."
Conclusion
To conclude, our project has just scratched the surface of
the complex world of the office dweller with our Neat and
Scruffy distinction. Our pilot study has just begun to provide
some of the real world studies of people working in their
office environment that are necessary to develop the user-centered
digital supports that advance us closer to our goal of a Context
Aware Office. Our methodology as well as our suggestions for
future work will undoubtedly bring us closer to enhanced office
workspaces that will improve the everyday lives of all office
dwellers irrespective of their position on the Neat and Scruffy
scale.
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